Location: East London | Salary: Market Related | Posted: 22 Aug 2024 | Closes: 30 Aug 2024 | Job Type: Full Time and Permanent | Business Unit: South Africa - Cash Solutions | Region / Division: Africa | Reference: G4S/PG/East London
Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.
JOB INTRODUCTION:
G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a CPC Manager based at our operations in East London
Reporting to The Branch Manager, the main purpose of the role is to effectively manage and oversee the total operations of all cash-related activities. To ensure alignment of contractual obligations to customers and drive implementation of the company's cash processing procedures in the most cost-effective and efficient manner possible. To continually review and improve cash operations profitability.
The incumbent will be expected to be results-driven and live the organisation's values.
ROLE RESPONSIBILITY:
Effective management of the Cash Centre Operations
Manage the relationship between actual results, budgets and delegating accountability where appropriate
Initiate cost-saving model and controls (Gross Margin Management)
Direct Wages/Overtime Management
Overheads control
Cash Processing profitability
Ensuring that claims against the Company are prevented or minimized
Recommend capital expenditure in line with the authority matrix
Provide management information and measurement regarding the Cash Centre performance and improve profitability Operations Management
Have an understanding of Cash Centre policies and procedures
Comply with cash Centre operational and administrative procedures within defined guidelines
Ensure effective control of Record keeping for all applicable documents
Ensure effective management of daily reconciliationsEnsure the systems are maintained according to the Company's guidelines
Conduct a weekly cash check on all Floats in the Cash Centre
Effective management of the age analysis of cash processing
Authorize EFT payments to customers and banks
Ensure that all staff are aware of the policies and procedures and that it is effectively implemented and adhered to Quality Assurance of the Cash Centre
Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained.
Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S's code of conduct and disciplinary code
Ensure that the general housekeeping of the branch (i.e. cleaning and maintenance)is managed daily and effectively
Effective management of Cash Centre staff within the branch
Effective Labour and Organisation
Staff turnover analysis, proper allocation of staff to positions
and structure
Set and agree on objectives and performance standards with staff
Monitor performance and provide feedback Cash Centre's organizational structure is adequately staffed through effective recruitment
Optimize resources to meet Cash Centre's operational needs
Oversight of employee records ensuring that all relevant and required documentation is on file
Assist with other relevant duties and responsibilities that management may require from time to time
Training and Development
Succession Planning and Employment Equity
Determine training needs (in line with training and HR policy) for cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed
Ensure all employees have attended the role-specific training
CMC Manager must take ownership of personal development
Leadership
Monitor and address staff motivation levels
Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S's values, code of conduct and disciplinary code
Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures
Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings
Ensure record keeping of all minutes of meetings
Maintain and develop sound trade union relationships
Effective management of Customer Relationship
Maintain all SLA's, customer relations and deficiencies
Undertake regular and consistent customer visits (as and when required) and assess service levels
Manage all Cash Centre customer queries and complaints
Completion of CMC daily reports to internal and external customers for submission
Effective management of the Risk process and Compliance within the Cash Centre
Manage and monitor loss prevention and loss reduction controls
Ensure and monitor adherence to procedures and policies with regard to risk
Ensure the adherence and correct utilization of company systems and procedures
Maintain and complete records of audits around risk for the Cash Centre
Health and Safety
Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
Participate in safety forums created by the company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meetings/ committee/representatives/ management
Attend safety education and refresher programmes
Comply with safety policies and procedures at the workplace
Distribute safety information as and when required
THE IDEAL CANDIDATE:
A tertiary qualification in banking/financial services/general management preferred
A minimum of 3 years' experience in general management qualification and experience in a
similar environment
Flexibility in terms of working hours will be required
Valid driver's license
ABOUT THE COMPANY:
To align with employment equity targets and ensure that diversity is maintained at G4S Cash Solutions, preference will given to People living with disability, African, Coloured and Indian applicants
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