The Payments Team Lead Role is an intermediate level role responsible for ensuring payments are processed accurately and on time in coordination with the Transaction Services team.
This role is within the wider Payment Operations Team which covers domestic and cross border flows end to end.
The overall objective is to ensure a robust payment environment where we meet our clients SLA with regards to payment processing and query resolution.Responsibilities:Oversee daily operations for multiple teams to ensure performance and quality expectations are metEnsure essential procedures are followed and contribute to defining workflow standardsMonitor and research errors to ensure adherence to audit and control policiesResolve transaction services issues and use technical expertise/ judgment to conduct complex analysisAnticipate and respond to requests for transaction deliverables from internal and external clients and vendorsDevelop and recommend strategic decisions based off in-depth comprehension of how the Cash & Clearing operations team interacts with other business units in accomplishing objectivesAssist with providing informal guidance or on-the-job training to new team members as required.Managing team admin (leave schedules, mandatory training, etc)Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:2-5 years of experience in a related role within cash and clearing operations managementEducation:Bachelor's/University degree or equivalent experienceSkills and Competencies:Good understanding of cash productsEffective verbal and written skillsEffective communication and analytical skillsEffective relationship management skillsExpert level proficiency in Windows, MS Project, and MS Office SuiteExperience of work in a process driven environmentAbility to multi-task effectively in a high-volume environmentThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.Job Family Group: Operations - Transaction ServicesJob Family: Cash ManagementTime Type: Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.
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