Cash Applications and Collections Specialist For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world's largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners' most high-profile drug and device programs. The Cash Application and Collection Specialist role is responsible for maintaining the current cash application and collections work as well as reconciliation projects and providing general support to the Accounting and Finance Team. Essential Functions: Responsible for the daily cash application. Identify, investigate, and resolve any discrepancies within historical cash applications. Locate and disseminate customer contracts and documents (MSA, SOW, SSA, PO, etc.). Audit billing and customer set-up in Workday. Utilize a quick, friendly, and customer service-oriented approach in all client communications. Proactively contact customers to inquire about payment status for past due invoices through email and phone. Establish meaningful relationships with customers and Procurement specialists. Support Business Development team by investigating and resolving invoice/payment disputes or errors and develop improvements to facilitate seamless and continuous service moving forward. Leverage (at minimum) an intermediate level of Excel knowledge to improve upon and expedite business processes, as well as tasks involved with the reconciliation projects. Assist in resolving current invoice disputes and collections as needed. Other duties as assigned. Necessary Skills and Abilities: Analytical, problem-solving skills and ability to communicate effectively with superiors & peers from diverse businesses and regions across the US via phone, email and face-to-face. Strong customer service orientation – understanding and acting upon differing needs of diverse stakeholders. Excellent verbal and written communication skills – must be comfortable calling customers. Ability to stay organized and work independently. Educational Requirements: Bachelor's degree preferred. Requirements: 1+ year's collection and cash application experience – proven experience utilizing collections tools and strategies. Experience with Workday ERP. Experience with various VMS systems. Expertise in MS Office tools, especially Excel. Experience working in a professional services industry a strong plus. We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
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