Santam is the market leader in the general insurance industry in Southern Africa.
We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
Responsible to manage the client service function according to agreed standards.
Ensures that all customer queries are dealt with in an efficient manner and provides a high level of service to promote the organisation's products and services.
Conflict resolution and problem solving are necessary characteristics.
The incumbent may provide the service internally or externally.
May have supervisory responsibilities.
What will make you successful in this role?
Provide a dedicated service to the brokers of a region, focussing on the high value policies.Understand the different Santam commercial offerings to provide good and proper advice to our brokers.Build strong relationships with the relationship manager and technical manager.Understand the risk exposure for Santam and provide solid underwriting advice to key stakeholders.Ensure corrective underwriting actions by incorporating and discussing risks with technical manager, risk services and relationship manager.Manage the referral process for above mandate requests.
Ensure high levels of engagement by providing brokers with continuous feedback.Identify trends and inaccuracies in specific portfolio and take the necessary corrective action and or provide feedback to broker services and risk services.Ensure data quality.Manage a team of insurance consultants.Compile reports per Broker for discussion including trends and deviations from process.
Qualification and Experience Matric/GR 12Relevant Insurance Related QualificationFAIS compliantAbove 5 years Commercial Lines experienceIn-depth knowledge of the different Santam Commercial offeringsWorking knowledge of reinsurance Knowledge and Skills Computer Literate (MS Office Package),Relevant System Knowledge (PolicyCenter WebE, CRM),Strong Underwriting skills,Compiling and Analysing data,Understanding of operations management,Strong insurance knowledge,Ability to transact in the full value offering of service centre,People management skills.
Personal Attributes FlexibilityExcellent interpersonal, communication and networking skills.Bilingual (Afrikaans and English) would be advantageousStrong client service orientationAbility to work under pressureSelf-confidenceProblem solvingTime ManagementStrong conflict handling abilities.
Core Competencies Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independently.
Turnaround time The shortlisting process will only start once the application due date has been reached.
The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation The Sanlam Group is committed to achieving transformation and embraces diversity.
This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.
The Group's Employment Equity plan and targets will be considered as part of the selection process.
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