Case Navigator (11 Months Fixed Term Contract - Wits Rhi)

Main purpose of the job:To work directly with adolescent girls and young women (AGYW) and provide them with youth friendly support that ensures linkage to care and individualized follow-up of each client throughout period of careThe job entails creating demand through awareness of all sexual and reproductive health (SRH) and HIV prevention services, which includes performing health talks at fixed facilities, mobile clinic, and other service points in the community, assisting each client with navigation through the health system pathway, performing individual follow-ups via telephone or other digital channels, and supporting the project with all demand creation and social mobilization activities as requiredDriving the mobile clinic vanLocation:Pretoria – TshwaneKey performance areas:Welcome AGYW clients to healthcare facilities and/or community hotspots, build rapport with potential clients ensuring a quality and non-judgmental experienceEnsure AGYW clients at healthcare facilities and/or community hotspots are linked to SRH and HIV prevention services, especially PrEPProvide information to clients ensuring they have a good understanding of the Project PrEP service offering and their journey within that service offeringEnsure clients are aware of the project's decentralised service points in the surrounding community and understand how to navigate this systemAssess each client's needs and navigate them to the relevant service and support – ensure clients understand exactly which services they will be receiving, how long it will take and how often they need to return for servicesMaintain queues at facilities and/or community hotspots – mobilising clients in an optimised manner ensuring minimal waiting times while ensuring that those clients in the que, is as comfortable as possibleProvide individualised and group support to retain AGYW in SRH and HIV prevention services (care):Be the first face clients see/first point of contact after receiving ANY Project PrEP servicesAdd all clients who engage in ANY Project PrEP services to a client navigation register, keep accurate notes of client's engagement in service deliveryDiscuss and ensure clients understand when they need to come back for services, who they can contact for support or advice, and that they need to expect your call or messages as reminders for follow-up and encouragement on their health journeySend a WhatsApp on day 2 (day after) to every client newly initiated on PrEP and/or who engaged in any other services thanking them for their time, congratulating them on their decision to invest in their health and reminding them who they can contact for supportMake follow-up calls on day 7 to all clients newly initiated on a PrEP method (+sms)Make follow-up calls 2 days prior to follow-up visit for any serviceTrace all clients who missed appointments within 24 to 72 hours (SMS, call, WhatsApp, and home visits where possible) and make alternative arrangements with the client to attend a follow-up visitAssist clients with diarising their follow-up appointmentsPlan and facilitate follow-up events for Project PrEP (AGYW) clients – support/continuation clubs that enables service delivery, face-to-face support, and a safe space for AGYWProvide information to clients on clinics outside of the projects geographic footprint that provide PrEP, should the clients be relocatingCollect accurate data for all services provided and capture and report the data collected timely to facilitate project review and decision makingALWAYS MAINTAIN PATIENT CONFIDENTIALITY (aligned to good ethical practice and POPIA)Provide basic counselling to allay anxiety of clients and provide accurate information related to SRHUtilise IEC materials and other resources to facilitate health talks on comprehensive SRH services, including all PrEP products, and all other related services such as B-Wise, AYFS/Youth Zones, etc.Participate in health promotion campaigns, including holiday programmes and youth events.
These will occasionally occur on the weekendEducate clients about the potential side effects of PrEP and other SRH products and what to do when experiencing such effectsEducate clients about the benefits and details of different PrEP methods and other SRH products, ensuring clients understand the necessity of using such products while they are vulnerable to HIV and other STI infections, as well as unintended pregnancyEnsure clients understand that they have the CHOICE as to which HIV prevention (PrEP) method they want to use, if any, and which SRH services they want to engage in – ensure clients understand that they are WELCOME, even if not yet interested in PrEPDistribute condoms and relevant IEC materials within the healthcare facility and the surrounding communitySupport with all Project PrEP demand creation and social mobilisation services (dialogues, events, etc.
)Each client navigator is responsible for maintaining their personal client navigator register to ensure follow-up and support for clients in careEnsure the safe-keeping and storage of the client navigator registerLiaise with M&E and ensure that capturing of all data collected is captured and reported timely using approved data collection and reporting toolsComplete the client navigator register of those navigated, linked to care, called for reminders, and supported through their health journeyLiaise with the DQIM daily for generation of clients who missed appointments/Follow-up clientsCompile reports for all demand creation and social mobilisation activity outcomes – share timeouslyEnsure that a sufficient supply of correct data collection and reporting tools are available consistentlyTake ownership and accountability for tasks and demonstrates effective self-managementFollow through to ensure that quality and productivity standards of own work are consistently and accurately maintainedMaintain a positive attitude and respond openly to feedbackTake ownership for driving own career development by willing to learn and participating in ongoing training and development activities such as forums, conferences, policy setting workshops, etc.Required minimum education and training:Grade 12 or equivalentCode 10 with PDP (Driver's License)Required minimum work experience:Experience as a volunteer working in community related public health structures and projects for a minimum of 6 monthsPrevious demonstrable health talks, tracking and tracing experience in a health facility and/or communityTraining on Customer Care will be an additional advantageDesirable additional education, work experience and personal abilities:Good communication skills and must be able to speak more than one African language, Sepedi/Setswana, Zulu & XhosaMust be able to collect and capture data on different data management systemsExperience with NGO-related projectsClued up with patient flow and a referral pathway within a Public Health SystemAttributes: - must have the ability to be coachable, work independently and as a team memberBe adaptable, approachable, empathetic, and proactive with good observation skillsWilling to learn, experience working with young people, AGYWExperience in health-related servicesSkills: - Basic computer literacyKnowledge on using standardized registers and tools and the Project PrEP data reporting platformTO APPLY:Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV.Please take note that the applicants who do not adhere to the above requirements will not be considered for the respective position.Please Apply Online and complete your registration on Ditto Hire (our application tracking system) to enable and protect you as a candidate to accept the new POPIA terms and conditions.
This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL.
However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market.The closing date for all applications: 16 January 2025.Note WHC, in accordance with their Employment Equity goals and plan, will give preference to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto.Please note:AJ Personnel is only responsible for the advertising and response handling of the advertisement on behalf of their client Wits Health Consortium.AJ Personnel does not have any salary or other information regarding the position.Wits Health Consortium will only respond to shortlisted candidates.
Candidates who have not been contacted within two weeks from the closing date can consider their application to be unsuccessful.