Career Opportunities: Manager Business Support (12565)Requisition ID 12565 - Posted - Sales Operations - TV Sales: Internal Sales - GP - Auckland Park To ensure the design of customer-focused business processes and oversee the implementation, management, and support of cost-effective technical solutions that support business practices and Sales strategic objectives, in order to optimise the generation of advertising revenue.
KEY ACCOUNTABILITIES Contribute towards the development of and implementation of the Sales Operations strategy.Monitor and manage departmental inputs and outputs to ensure maximum efficiencies and regularly report progress.Develop and monitor the implementation of operational plans.Review and report on the achievement of business units objectives (Weekly, monthly, and quarterly).Implement systems and processes to prevent revenue leakages, maximise revenue generation, and support Divisional strategies.Ensure efficient operation of systems in accordance with agreed specifications.Analyse existing business processes, identifying needs, implementing improvements or new systems, and monitoring performance.Create and sustain a client services business culture through investments in integrated technical solutions and quality control measures.Project manage the design and implementation of client-centric business processes and solutions, ensuring delivery within time and budget constraints.Ensure that all system requirements, specifications, and test cases are documented, approved, and filed.Ensure optimal utilisation of business systems by aligning systems to business requirements and providing the required user training.Compile and review Sales Operations Standard Operating Procedures.Ensure accurate billing of all advertising revenue.Determine, monitor, and control budget and ensure the cost-effective utilisation of resources.Proper utilisation of the departmental budget by monitoring and reporting expenditure.Continuous monitoring and evaluation of processes, procedures, and operations to identify and manage operational and financial risk.Ensure adherence to policies and procedures and proper corporate governance.Develop and monitor the implementation of Standard Operating Procedures (SOPs).Review and implement Risk Management Plans in line with the organisational Risk Management Framework.Implement internal control measures to ensure good governance and compliance with SABC policies and procedures.Establish and maintain relationships with internal and external business partners.Manage service providers according to Service Level Agreements.Manage contractual negotiations with internal and external service providers.Effective implementation of Performance Management System in accordance with organizational policy and procedures.Manage employee relations matters to ensure a conducive and productive working environment.Compile Personnel Development Plans (PDP) for all staff members.QUALIFICATIONS & EXPERIENCE National Diploma/Bachelor's degree (NQF6/7) in Computer Science / Information Systems or relevant qualifications.5 years' experience in IT/systems development on a middle management level.3 years supervisory experience.Excellent knowledge and understanding of the advertising industry, trends, and developments and SABC brands.Understanding of applicable legislative frameworks and regulations.Relevant policies and procedures.Business acumen.Project management.Budget management.PFMA and relevant National Treasury regulations.Strategic management.Management information systems.Understanding of technology trends.Business analysis and change management.Understanding of the different role players within the broadcasting landscape.
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