Job description: The field service technician job description calls for an individual who is able to manage multiple projects at the same time and travel to various places to provide services.
A field service technician is able to repair various forms of equipment, machinery, and electronics.
Minimum Qualifications and experience: Minimum A+, N+ certification or equivalent and hands on experience Minimum 3 years Field Service experience CCNA, FortiGate NSE qualification or equivalent (Advantageous) Driver's license essential Excellent communication and reporting skills.
Good technical and troubleshooting skills.
Must be willing to abide by the security policies of the company.
Must have strong communication skills and the ability to work independently or as part of a team.
Ability to work outside in the field is required.
Relevant vendor and product certification together with the required vocational training completed.
Technical Skills: Proficiency in computer hardware, software, and networking.
Knowledge of operating systems, troubleshooting techniques, and basic programming concepts.
Hardware Repair and Maintenance: Ability to diagnose and repair hardware issues in computers, laptops, servers, and other IT equipment.
Knowledge of component replacement and preventive maintenance.
Software Installation and Configuration: Experience in installing, configuring, and updating software applications and operating systems on various devices.
Networking Skills: Familiarity with network configurations, protocols, and troubleshooting.
Understanding of IP addressing, DNS, DHCP, and network cabling.
Communication: Excellent verbal and written communication skills to effectively interact with customers, explain technical concepts, and provide clear instructions.
Customer Service: Strong customer-centric approach with the ability to handle customer inquiries, complaints, and provide timely and courteous support.
Time Management: Effective time management skills to prioritize tasks and meet service-level agreements (SLAs) for on-site visits.
Problem-Solving: Analytical and critical thinking skills to diagnose complex issues and implement appropriate solutions.
Location: 1 x Cape Town Field Service Technician