OVERALL PURPOSE OF THIS JOB: To ensure the professional general management and excellent performance of the brand and in terms of its facilities, staff, growth of the business (sales), overall finances and student service delivery.KEY RESULT AREAS:Implement the national sales strategy and achieve Campus sales targets for CCS.Coordinate and manage the implementation of the Schools Marketing & sales strategy for the Campus to receive enquiries for the Campus.Coordinate and manage the enquiry management system in conjunction with the sales team.Coordinate and manage various events at the campus to generate exposure and enquiries for the campus.Ensure that the sales process is being followed at the Campus.Maintain enrolment database spreadsheet process.Manage sales in terms of converting enquiries to sales.Accept and receipt Application Fees and Course Deposits.Manage, train and motivate sales team to achieve their sales targets.Identify opportunities for extra revenue / new business generation.Effectively manage cost control of Campus financials, as well as Debtors management – to ensure profitability and sustainability.Maintain financial policies and processes within the campus.Manage the Campus as profitably as possible.Manage the financial targets for the Campus.Report on any variances from the financials monthly.Monthly income and expenditure management.Petty Cash Control and Banking as per process.Credit Card Control.Manage all Campus costs.Ensure effective debtors management and bad debt collection.Order ingredients according to budget allocation.Manage City & Guilds Exam registration.Control assets management.Manage System Administration and facilities in and around the campus.Ensure that facilities are neat, and all areas maintained and in a workable condition and according to Health and Safety Regulations.Meet and negotiate with external suppliers and industry partners.Comply with accrediting bodies and maintain a high standard of quality and excellence.Conduct quality control with lesson plans and evaluations.Adhere to the Academic Calendar and study schedules as provided by the Academic Department.Ensure that all POE's and POA's are updated as per schedules in accordance with the City & Guilds Centre and QCTO Guide.Manage and monitor all audits.Evaluate Lecturers to improve the quality of education rendered.Manage and monitor Learner Master Spreadsheets.Ensure Campus staff, students and equipment comply with Health and Safety regulations.Manage and monitor the industry placement handbook for industry placements.Comply with monthly stock control (equipment and ingredients) procedures.Ensure that all cancellation processes are being followed to minimize the risk to the company.Manage performance of Campus staff.Review and update staff's goal setting regularly.Conduct performance coaching monthly.Identify training needs and address them.Monitor the performance of the staff against goal setting.Create a working environment that promotes high levels of performance and addresses under-performance.Support the Company/Campus Social Responsibility initiatives.Ensure Campus (Staff and students) participate in community projects & CSI initiatives and others.Ensure the Campus participates in the Capsicum wellness initiatives monthly.Implement Customer Relationship Management Strategy at the campus.Drive a customer-centric environment at the campus with both staff, students, parents, industry and suppliers.Receive customer feedback through various interactions e.g. group student discussions, parent meetings, industry visits.Act quickly and timely to any student complaints.Create an active student life experience for students on campus.QUALIFICATION REQUIREMENTS:3-year qualification in Business or Hospitality Management / Sales & Marketing.Post-Graduate in Hospitality Management advantageous.COMPETENCIES REQUIRED:Problem solving.Business Acumen.Advanced communication skills.Ability to deal with changes effectively.EXPERIENCE REQUIREMENTS:At least 3 - 5 years' experience in branch management activities.
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