CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients.
We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Sales division.
As a Campaign Manager, you will be responsible for planning, executing, and optimizing outbound sales campaigns to drive revenue growth and exceed client expectations.
Key Responsibilities:Campaign Strategy and Planning:Develop comprehensive campaign strategies aligned with client goals and industry best practices.Define campaign objectives, target audience, and key performance indicators (KPIs).Create and manage campaign budgets and timelines.
Team Leadership:Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success.Ensure team leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.Foster a collaborative and high-performance culture within the team.
Campaign Execution:Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards.Monitor campaign performance, analyse data, and make data-driven decisions to optimize results.Implement strategies to increase sales conversion rates and achieve revenue targets.
Reporting and Analysis:Generate and analyse campaign reports to track KPIs, identify trends, and recommend improvements.Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.
Compliance and Quality Assurance:Ensure that all campaign activities comply with industry regulations and client-specific requirements.Implement and maintain rigorous quality assurance processes to uphold service quality.
Qualifications and Requirements:5+ years of experience as a Campaign Manager in an outbound sales environment within the BPO industry.Strong leadership and team management skills.Excellent communication and client-facing abilities.Analytical mindset with the ability to interpret data and make strategic decisions.Knowledge of outbound sales processes, techniques, and compliance standards.
Why Join CallForce:Competitive salary and performance-based bonuses.Opportunities for career advancement within a growing BPO organization.Collaborative and supportive work environment.Access to ongoing training and development programs.Engage with a diverse client portfolio and exciting sales campaigns.