Job Classification
Job Requisition - 136340 Closing Date - 21 October 2024 Location - Johannesburg Cluster - Nedbank Insurance Please Note: Preference will be given to applicants from Underrepresented Groups
Job Family
Sales And Services
Career Stream
Call Centre (Service)
Leadership Pipeline
Manage Self: Professional
FAIS Affected
Job Purpose
To plan, execute, monitor and deliver on sales and prenetration retention business objectives in support of Nedbank Insurance Product and Channel Strategy.
Job Responsibilities
Responsible for stakeholder engagement and alignment across the campaign value chain
Plan and implement campaign activities in line with sales and penetration business objectives
Drive strategic sales levers by observing, coaching and testing for understanding
Review of end to end fulfilment processes for efficiency and effectiveness
Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities
Drive campaigns and sales initiatives in support of digital channels and commercialisation
Support digital marketing & commercialisation by driving digital campaign journeys
Provide support to stakeholders and management through campaign planning, processing and post campaign reporting
Focus on portfolio tilt and drive relevant products to increase revenue
Drive Life Cycle Management activities to increase revenue
Conduct related workshops and training interventions to improve client experience
Analyse relevant client feedback systems and identify common trends in client sales and retention challenges and recommend corrective action to achieve client satisfaction
Job Responsibilities Continue
Ensure adherance to sales and retention standards and strategies by observation and measurement and recommending corrective action
Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and retention targets
Support relevant areas to achieve sales and retention objectives by highlighting gaps and opportunities
Monitor and coach to ensure understanding and effective utilisation of all sales and retention systems to achieve strategic objectives
Reducing processing errors and improve data quality by effective monitoring, controls and putting corrective activities in place
Ensure compliance to all relevant legislative and Nedbank Policies and Processes requirements
Support the achievement of the business strategy, objectives and values by utilising Nedbank's campaign and marketing systems and capabilities
Identify training courses and career progression for self through input and feedback from management
Ensure all personal development plan activities are completed within specified timeframe
Share knowledge and industry trends with team and stakeholders during formal and informal interaction
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
People Specification
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Marketing degree
Essential Certifications
Preferred Certifications
Minimum Experience Level
3-5 years relevant campaign, leads management and/ marketing
Technical / Professional Knowledge
Communication Strategies
Data analysis
Governance, Risk and Controls
Industry trends
Nedbank policies and procedures
Principles of financial management
Relevant software and systems knowledge
Database Management
Business Acumen
Research methodology
Behavioural Competencies
Building Influential Partnerships
Driving Successful Customer Engagements
Valuing Differences
Global Perspective
Planning and Organizing
Establishing Customer Value
-
Please contact the Nedbank Recruiting Team at +27 860 555 566
#J-18808-Ljbffr