Job title : Campaign Manager: Acquisition
Job Location : Gauteng, Johannesburg
Deadline : January 02, 2025
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Job Purpose To plan, execute, monitor and deliver on sales and retention business objectives in support of RBB Product Strategy.
Job Responsibilities Responsible for stakeholder engagement and alignment relating to Sales business objectives for consumer application drop-off initiatives to convert as many abandoned applications as possible. Focus on portfolio tilt and drive relevant products to increase revenue. Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and retention targets. Plan and implement campaign activities through engagement with stakeholders including analytics, marketing, channel etc. Drive strategic sales levers through monitoring reporting, engaging channels to improve results, call listening, surveys and other forms of insights. Review of end-to-end fulfilment processes for efficiency and effectiveness. Drive initiatives with stakeholders that enhance the timing of leads to ensure that clients are contacted as quickly as possible to complete their applications. Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken. Engagement with call centre channel to align on capacity requirements. Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities. Improve cross sell through driving digital enticement by identifying lost opportunities. Drive activation and entrench sales to improve revenue generating accounts. Manage Direct Expenses by making use of Cost-effective multi-media solutions to improve cost of sales. Conduct related workshops and training interventions to improve client experience. Analyse relevant client feedback systems and identify common trends in client sales and retention challenges and recommend corrective action to achieve client satisfaction. Ensure adherence to sales and retention standards and strategies by observation and measurement and recommending corrective action. Support relevant areas to achieve sales and retention objectives by highlighting gaps and opportunities. Monitor and coach to ensure understanding and effective utilisation of all sales and retention systems to achieve strategic objectives. Reducing processing errors and improve data quality by effective monitoring, controls and putting corrective activities in place. Conduct regular checks on sales claimed and leads provided to ensure compliance with policy and procedures. Ensure compliance to all relevant legislative and Nedbank Policies and Processes requirements. Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned. Identify training courses and career progression for self through input and feedback from management. Ensure all personal development plan activities are completed within specified timeframe. Share knowledge and industry trends with team and stakeholders during formal and informal interaction. Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc). Participate and support corporate responsibility initiatives for the achievement of business strategy. Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees
Preferred Qualification Marketing Degree or similar qualification
Minimum Experience Level 3+ years Campaign Management experience Leadership experience Problem solving and advanced experience in working with numbers
Sales / Retail / Business Development jobs