Job Description
Hello Future Campaign Analyst
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
As part of our team in FNB Credit Card, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
To build and execute campaigns and analyze the quality of customer campaigns, ensuring appropriate execution and adherence to quality standards and business requirements.
Are you someone who can:
Identify process improvements i.e., cost savings or efficiency improvements.
Cultivate and manage objective working relationships with a variety of stakeholders i.e., technical, business, project managers, and testing analysts in the recommendation of business solutions.
Maintain expert knowledge on relevant legislative amendments, industry best practices, and provide proactive advice and solutions to relevant stakeholders.
Manage stakeholder activities including loading of campaigns, issuing of MIS, and all related and relevant quality assurance duties.
Drive improvement of campaign performance and successes with regard to target market, quality of data, relevance of offer, customer experience, and customer requirements.
Track and report on client campaigns and initiatives.
Facilitate quality delivery across various teams by monitoring business requirements.
Take all necessary actions to ensure compliance with relevant statutory, legislative, policy, and governance requirements in the area of accountability.
Ensure implementation of relevant policies, governance, and practice standards across the business.
Maintain expert knowledge on relevant legislative amendments, industry best practices, and internal compliance procedures and requirements.
Ensure compliance is adopted in terms of systems and procedures as laid out by the organization.
Implement and provide input into the development of governance and compliance procedures and processes within the area of specialization and identify risks.
Improve business decisions by providing accurate and reliable business intelligence i.e., information, together with analyzing trends and data.
Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets.
Accumulate information to review work progress that provides input to reporting, decision-making, and the identification of improvement opportunities.
Maintain up-to-date knowledge of local and global trends.
Provide thought leadership and expertise.
You will be an ideal candidate if you:
Minimum Qualification: Relevant B Degree
3 to 5 years' experience in a similar environment
Experience in marketing, running campaigns, and understanding of marketing metrics and tracking advantageous
You will have access to:
Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate
We can be a match if you are:
Adaptable and curious
Analytical with complex data sets
Thrive in a collaborative environment
Resilient and level-headed in a challenging environment
Apply now if you are interested in taking the next step. We look forward to engaging with you!
All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below: 05/11/24
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