Job Requisition ID: R24102Job DescriptionHello Future Campaign AnalystWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.As part of our team in FNB Credit Card, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.Responsibilities:Build and execute campaigns and analyze the quality of customer campaigns.Ensure appropriate execution and adherence to quality standards and business requirements.Identify process improvements, i.e., cost savings or efficiency improvements.Cultivate and manage objective working relationships with a variety of stakeholders, i.e., technical, business, project managers, and testing analysts in the recommendation of business solutions.Maintain expert knowledge on relevant legislative amendments, industry best practices, and provide proactive advice and solutions to relevant stakeholders.Manage stakeholder activities including loading of campaigns, issuing of MIS, and all related and relevant quality assurance duties.Drive improvement of campaign performance and successes with regard to target market, quality of data, relevance of offer, customer experience, and customer requirements.Track and report on client campaigns and initiatives.Facilitate quality delivery across the various teams by monitoring business requirements.Take all necessary actions to ensure compliance with relevant statutory, legislative, policy, and governance requirements in the area of accountability.Ensure implementation of relevant policies, governance, and practice standards across the business.Improve business decisions by providing accurate and reliable business intelligence, i.e., information, together with analyzing trends and data.Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.Accumulate information to review work progress that provides input to reporting, decision making, and the identification of improvement opportunities.Maintain up-to-date knowledge of local and global trends.Provide thought leadership and expertise.Minimum Qualifications:Relevant B Degree3 to 5 years' experience in a similar environment.Experience in marketing, running campaigns, and understanding of marketing metrics and tracking is advantageous.You will have access to:Opportunities to network and collaborate.A challenging working environment.Opportunities to innovate.We can be a match if you are:Adaptable and curious.Able to analyze complex data sets.Thrive in a collaborative environment.Resilient and level-headed in a challenging environment.Apply now if you are interested in taking the next step. We look forward to engaging with you!All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Job DetailsTake note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below.End Date: November 5, 2024About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognized rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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