Job Requisition ID: R16131
Job DescriptionTo build and execute campaigns and analyze the quality of customer campaigns.
Identify process improvements i.e., cost savings or efficiency improvements.Cultivate and manage objective working relationships with a variety of stakeholders i.e., technical, business, project managers, and testing analysts in the recommendation of business solutions.Maintain expert knowledge on relevant legislative amendments, industry best practices, and provide proactive advice and solutions to relevant stakeholders.Manage stakeholder activities including loading of campaigns, issuing of MIS, and all related and relevant quality assurance duties.Drive improvement of campaign performance and successes with regard to target market, quality of data, relevance of offer, customer experience, and customer requirements.Track and report on client campaigns and initiatives.Facilitate quality delivery across the various teams by monitoring business requirements.Take all necessary actions to ensure compliance with relevant statutory, legislative, policy, and governance requirements in the area of accountability.Ensure implementation of relevant policies, governance, and practice standards across the business.Implement and provide input into the development of governance and compliance procedures and processes within the area of specialization and identify risks.Improve business decisions by providing accurate and reliable business intelligence i.e., information, together with analyzing trends and data.Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.Accumulate information to review work progress that provides input to reporting, decision making, and the identification of improvement opportunities.Maintain up-to-date knowledge of local and global trends.Provide thought leadership and expertise.Facilitate quality delivery across the various teams by monitoring quality adherence and compliance to quality standards and ensure implementation of identified quality methodologies and improvement initiatives.Extract data from various sources to create BI reports.Resolve queries as and when required (small to medium data extracts).Additional RequirementsWe are looking for at least 5 years' experience in a similar role.Experience in extracting data from various sources for BI reports.Resolving queries when required.Relevant Qualification.Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. Closing Date: November 5, 2024
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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