&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function.
For this reason we choose '&Beyonders' very carefully – they are the strength and the future of this company.
KEY OUTPUTS: Prepare welcome and departure notes for guests Check guests in during the day and manage dietaries, or any other special requests Meet all guests, check-ins, check outs, hosting guests and site-inspections Ensuring all organizational requirements around delivering an andBeyond guest experience at Ngala Safari Lodge is planned for and executed on a daily basis Ensure our brand standards are always maintained in all areas that make up the guest experience Represent the andBeyond brand in appearance and behaviour Create an environment where the andBeyond culture & DNA is fostered Innovate new ideas and ways to edge the brand and improve Guest Delight- Both in the bush and at the lodge.
To be able to plan, action and create guest delights Check set ups for breakfast, lunch and dinner Check set ups for breakfast, lunch and dinner Make sure the main area is always tidy and styled to the BOPs Host guests at mealtimes and check smooth running of service from the kitchen and butler Work closely with butlers and Lodge managers to maintain a high service standard Willingness to assist the Lodge Manager and Assistant Lodge Manager with monthly stock takes and any stock orders that need to be done Assisting with general administrative work, including guest Bills, day sheets and gratuities Assisting with General Management of Stock Control and ensuring stock is issued correctly Keep open communication with all departments and allow information to run through freely Help Assistant Lodge Manager with Lodge Operations when Lodge manager goes on leave Checking Arrival Rooms and ensuring it is to standard before guests arrive Assist with the Safari Shop when required A person with a positive Attitude Willingness to learn and grow Open to feedback KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS): At least 2 years relevant experience in a 5-star operation Managerial experience key Company Knowledge (andBeyond and Africa Foundation) Valid unendorsed SA driver's license essential The surrounding communities PANstrat Knowledge beneficial MS office knowledge essential SKILLS REQUIRED: Communication skills - with guests and fellow staff members Lateral thinking ability Flexibility Initiative Professional, courteous, hospitable to guests Must be able to cope under pressure to meet guests needs Leadership Organizational abilities Honest, have good integrity, proactive and driven person who has career ambitions Good interpersonal skills Passion for guest delighting Problem solving skills Team player Diligence and self-motivation to meet deadlines Willingness/ability to share information and teach and inspire others Wine & Food experience preferred PREVIOUS WORK EXPERIENCE REQUIRED: Experience in the service industry especially in dealing with guests and staff Managerial experience Previous experience in working with kids an advantage This is a permanent live-in position, based at Ngala Tented Camp.
We reserve the right not to make an appointment.
