&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.
Every single &Beyonder makes a huge difference to our success and our contribution to the world, regardless of their role or function.
For this reason we choose &Beyonders very carefully they are the strength and the future of this company.
KEY OUTPUTS:
Prepare welcome and departure notes for guestsCheck guests in during the day and manage dietaries, or any other special requestsMeet all guests, check-ins, check outs, hosting guests and site-inspectionsEnsuring all organizational requirements around delivering an andBeyond guest experience at Ngala Safari Lodge is planned for and executed on a daily basisEnsure our brand standards are always maintained in all areas that make up the guest experienceRepresent the andBeyond brand in appearance and behaviourCreate an environment where the andBeyond culture & DNA is fosteredInnovate new ideas and ways to edge the brand and improveGuest Delight- Both in the bush and at the lodge.
To be able to plan, action and create guest delightsCheck set ups for breakfast, lunch and dinnerCheck set ups for breakfast, lunch and dinnerMake sure the main area is always tidy and styled to the BOPsHost guests at mealtimes and check smooth running of service from the kitchen and butlerWork closely with butlers and Lodge managers to maintain a high service standardWillingness to assist the Lodge Manager and Assistant Lodge Manager with monthly stock takes and any stock orders that need to be doneAssisting with general administrative work, including guest Bills, day sheets and gratuitiesAssisting with General Management of Stock Control and ensuring stock is issued correctlyKeep open communication with all departments and allow information to run through freelyHelp Assistant Lodge Manager with Lodge Operations when Lodge manager goes on leaveChecking Arrival Rooms and ensuring it is to standard before guests arriveAssist with the Safari Shop when requiredA person with a positive AttitudeWillingness to learn and growOpen to feedbackKNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):
At least 2 years relevant experience in a 5-star operationManagerial experience keyCompany Knowledge (andBeyond and Africa Foundation)Valid unendorsed SA drivers license essentialThe surrounding communitiesPANstrat Knowledge beneficialMS office knowledge essentialSKILLS REQUIRED:
Communication skills - with guests and fellow staff membersLateral thinking abilityFlexibilityInitiativeProfessional, courteous, hospitable to guestsMust be able to cope under pressure to meet guests needsLeadershipOrganizational abilitiesHonest, have good integrity, proactive and driven person who has career ambitionsGood interpersonal skillsPassion for guest delightingProblem solving skillsTeam playerDiligence and self-motivation to meet deadlinesWillingness/ability to share information and teach and inspire othersWine & Food experience preferredPREVIOUS WORK EXPERIENCE REQUIRED:
Experience in the service industry especially in dealing with guests and staffManagerial experiencePrevious experience in working with kids an advantageThis is a permanent live-in position, based at Ngala Tented Camp.
We reserve the right not to make an appointment.
