&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single &Beyonder makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose &Beyonders very carefully they are the strength and the future of this company.
KEY OUTPUTS:
Prepare welcome and departure notes for guests
Check guests in during the day and manage dietaries, or any other special requests
Meet all guests, check-ins, check outs, hosting guests and site-inspections
Ensuring all organizational requirements around delivering an andBeyond guest experience at Ngala Safari Lodge is planned for and executed on a daily basis
Ensure our brand standards are always maintained in all areas that make up the guest experience
Represent the andBeyond brand in appearance and behaviour
Create an environment where the andBeyond culture & DNA is fostered
Innovate new ideas and ways to edge the brand and improve
Guest Delight- Both in the bush and at the lodge. To be able to plan, action and create guest delights
Check set ups for breakfast, lunch and dinner
Check set ups for breakfast, lunch and dinner
Make sure the main area is always tidy and styled to the BOPs
Host guests at mealtimes and check smooth running of service from the kitchen and butler
Work closely with butlers and Lodge managers to maintain a high service standard
Willingness to assist the Lodge Manager and Assistant Lodge Manager with monthly stock takes and any stock orders that need to be done
Assisting with general administrative work, including guest Bills, day sheets and gratuities
Assisting with General Management of Stock Control and ensuring stock is issued correctly
Keep open communication with all departments and allow information to run through freely
Help Assistant Lodge Manager with Lodge Operations when Lodge manager goes on leave
Checking Arrival Rooms and ensuring it is to standard before guests arrive
Assist with the Safari Shop when required
A person with a positive Attitude
Willingness to learn and grow
Open to feedback
KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):
At least 2 years relevant experience in a 5-star operation
Managerial experience key
Company Knowledge (andBeyond and Africa Foundation)
Valid unendorsed SA drivers license essential
The surrounding communities
PANstrat Knowledge beneficial
MS office knowledge essential
SKILLS REQUIRED:
Communication skills - with guests and fellow staff members
Lateral thinking ability
Flexibility
Initiative
Professional, courteous, hospitable to guests
Must be able to cope under pressure to meet guests needs
Leadership
Organizational abilities
Honest, have good integrity, proactive and driven person who has career ambitions
Good interpersonal skills
Passion for guest delighting
Problem solving skills
Team player
Diligence and self-motivation to meet deadlines
Willingness/ability to share information and teach and inspire others
Wine & Food experience preferred
PREVIOUS WORK EXPERIENCE REQUIRED:
Experience in the service industry especially in dealing with guests and staff
Managerial experience
Previous experience in working with kids an advantage
This is a permanent live-in position, based at Ngala Tented Camp.
We reserve the right not to make an appointment.
