Camp Manager, required for 5* Lodge in Limpopo KEY OUTPUTS: Prepare welcome and departure notes for guestsCheck guests in during the day and manage dietaries, or any other special requestsMeet all guests, check-ins, check outs, hosting guests and site-inspectionsEnsuring all organizational requirements around delivering a guest experience at the Lodge is planned for and executed on a daily basisEnsure our brand standards are always maintained in all areas that make up the guest experienceInnovate new ideas and ways to edge the brand and improveGuest Delight- Both in the bush and at the lodge. To be able to plan, action and create guest delightsCheck set ups for breakfast, lunch and dinnerMake sure the main area is always tidyHost guests at mealtimes and check smooth running of service from the kitchen and butlerWork closely with butlers and Lodge managers to maintain a high service standardWillingness to assist the Lodge Manager and Assistant Lodge Manager with monthly stock takes and any stock orders that need to be doneAssisting with general administrative work, including guest Bills, daysheets and gratuitiesAssisting with General Management of Stock Control and ensuring stock is issued correctlyKeep open communication with all departments and allow information to run through freelyHelp Assistant Lodge Manager with Lodge Operations when Lodge manager goes on leaveChecking Arrival Rooms and ensuring it is to standard before guests arriveAssist with the Safari Shop when requiredKNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS): At least 2 years relevant experience in a 5-star operationManagerial experience keyValid unendorsed SA driver's license essentialPANstrat Knowledge beneficialMS office knowledge essentialSKILLS REQUIRED: Communication skills - with guests and fellow staff membersLateral thinking abilityFlexibilityInitiativeProfessional, courteous, hospitable to guestsMust be able to cope under pressure to meet guests needsLeadershipOrganizational abilitiesHonest, have good integrity, proactive and driven person who has career ambitionsGood interpersonal skillsPassion for guest delightingProblem solving skillsTeam playerDiligence and self-motivation to meet deadlinesWillingness/ability to share information and teach and inspire othersWine & Food experience preferredPREVIOUS WORK EXPERIENCE REQUIRED: Experience in the service industry especially in dealing with guests and staffExperience in a 5-star establishment is advantageousManagerial experience
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