The Camp Manager for either Echo or Whichaway camp, is responsible for the overall guest experience whilst guests are in Antarctica. You are responsible for the coordination of your team in terms of all guest activities and movements. The Camp Manager is expected to check the weather reports sent from Wolf's Fang Runway (WFR) to liaise with the Head Guide and Maintenance team to assess the potential effects of the Antarctic weather on the sleeping pods, main areas and containers as well as all safe operations around Camp and the guest activities.
The role will be supported by a Hospitality Manager who will oversee Camp performance and be based at Wolf's Fang Runway. The Camp Manager, along with the Camp Chef, will manage Food, Beverage and Housekeeping stock levels and will liaise directly with the Distribution manager at Wolf's Fang Runway andwill be required to travel to and from Wolf's Fang runway with guests upon arrival from Cape Town and departure to Cape Town.
THE COMPANYFounded 17 years ago, unique multi-award winning company with high global reach (clientele and employees)The only company to offer a commercial private jet service to the Antarctic continentRenowned for their top end luxury and exclusivityExtremely complex value chain with extraordinarily high logistical expenses that enable transportation to, and accommodation of Guests on the Antarctic continentHighly seasonal business which results in the need for careful planning in both the high and low seasonsTHE ROLEEnsure WD standards of service and hospitality are executed in camp.Ensure that staff are adequately trained and skilled to perform their respective functions. Provide ongoing coaching, support and guidance to the staff.Work alongside the Head Guide to ensure safety for all guests and staff at all times.Ensure all medical and evacuation procedures are strictly adhered to when required.Ensure that all staff understand the composition of each guest group (as provided by Cape Town team) entering camp so that all guests feel welcomed on arrival. (I.e. names, travelling groups, declared dietaries etc.)To be the main point of contact for all guests, ensure expectations are exceeded and manage guest complaints should they arise.Collect tips in camp, gift shop orders and communicate with WD HQ in Cape Town.Manage stock levels and ensure that waste is kept to a minimum.Ensure all medical and evacuation procedures are strictly adhered to when required.Enforce WD policies and rules while on-ice.Drive the WD culture amongst staff in camp.General The above outlines the primary responsibilities for the roles/duties, is not exhaustive and may be changed at any time, dependent upon the operational requirements of White Desert Limited and within the parameters of the position; andFrom time to time, the performance of duties outside the sphere of this job description will be required, as and when necessary, dependent upon the operational requirements of White Desert Limited, this includes but is not limited to actively contributing to the daily maintenance of the White Desert Camps and ensuring a standard duty of care.In addition, there is an all-embracing expectation that each team member will work collaboratively within the team framework and that each team member is responsible for maintaining a supportive environment in line with the White Desert ethos.THE PERSON, REQUIRED EXPERIENCE AND SKILLSExperience working in a restaurant/luxury lodge/hotelUnderstanding of hospitality procedures and best practicesHighly resourceful and strong problem-solving skillsActing as a strong team playerPlease send your CV, cover letter and include position you will be applying for in subject line ******
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