Call Centre Team Leader

Job title : Call Centre Team Leader Job Location : Gauteng, Johannesburg Deadline : January 19, 2025 Quick Recommended Links Jobs by Location Job by industries What will you do?
Manages individuals within a team e.g.
call centre agents / consultants within the communication centre.
Ensures that the team reaches target by monitoring individual performance on a constant basis.
Very knowledgeable on all aspects of the products, processes and systems.
Mentors team and gives constant real-time support in terms of query resolution.
What will make you successful in this role?
Qualification and Experience Diploma with 2 to 3 years experience or Grade 12 with 4 to 5 years related experience.
Knowledge and Skills Drive leads and service targets Coaching, quality and compliance Reporting and communication Management of employees Customer Service  jobs