Call Centre Team Leader

Manages individuals within a team e.g.
call centre agents / consultants within the communication centre.
Ensures that the team reaches target by monitoring individual performance on a constant basis.
Very knowledgeable on all aspects of the products, processes and systems.
Mentors team and gives constant real-time support in terms of query resolution.
What will make you successful in this role?Qualification and ExperienceDiploma with 2 to 3 years experience or Grade 12 with 4 to 5 years related experience.
Knowledge and SkillsDrive leads and service targetsCoaching, quality and complianceReporting and communicationManagement of employeesPersonal AttributesDecision quality - Contributing independentlyInterpersonal savvy - Contributing independentlyPlans and aligns - Contributing independentlyDirects work - Contributing independentlyCore CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyTurnaround timeThe shortlisting process will only start once the application due date has been reached.
The time taken to complete this process will depend on how far you progress and the availability of managers.

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