Call Centre Supervisor Midrand

Call Centre SupervisorOur client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team.Duties & ResponsibilitiesReporting to the Credit and Call Centre Manager, the Call Centre Supervisor is responsible for the effective management of the Call Centre team whose primary objective is to provide exceptional services support to the company's customers and sales team.MAIN DUTIES & RESPONSIBILITIES:Sourcing, developing and supporting talented individuals to become knowledgeable and skilled Call Centre AgentsDriving sales and service through partnering with the Sales, Marketing and Operations teamsIdentifying operational and process issues and suggesting improvementsPromoting a performance culture by training, coaching and conducting performance reviewsPreparing reports and analysing data to assist management in strategic and operational decision makingMonitoring quality of calls to ensure the desired service levels are maintainedCultivating an environment that is vibrant, energetic and customer service focusedDesired Experience & QualificationEDUCATIONAL REQUIREMENTS:MatricPost matric qualification (Diploma / Degree) – advantageEXPERIENCE AND SKILLS REQUIRED:3 – 5 Years' Call Centre experience preferably in a leadership roleTech savvy with knowledge of call centre systems, customer portals and excel skillsGood command of English language (written and verbal)Ability to close sales and achieve targetsAnalytical and solution orientedAbility to work with a diverse teamAbility to stay calm and courteous under pressureSound administrative skills
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