The Call Centre Specialist will be responsible for following up on leads generated through the dealerships website. This role is crucial in converting these leads into test drives and potential sales, contributing significantly to the dealership's success.Key Responsibilities:Lead Follow-Up: Contact leads received through the dealerships website promptly and professionally to nurture potential customers.Customer Engagement: Build rapport with potential customers to understand their needs and preferences, providing information on vehicle options, features, and pricing.Conversion Focus: Schedule test drives and assist customers through the purchasing process, aiming to convert leads into sales.Database Management: Maintain accurate records of interactions with customers in the CRM system, ensuring all lead information is up-to-date and comprehensive.Collaboration: Work closely with the sales team and other departments to ensure a seamless customer experience from initial contact to final sale.Reporting: Provide regular updates and reports on lead conversions, customer feedback, and any challenges faced in the sales process.Customer Service: Address any inquiries or concerns from potential customers, providing exceptional service to enhance their buying experience.Qualifications:Education: High school diploma or equivalent; a degree in business, marketing, or a related field is a plus.Experience: Previous experience in a call centre or sales environment, preferably within the automotive industry (advantage).Communication Skills: Excellent verbal and written communication skills, with the ability to engage customers effectively.Sales Skills: Proven track record of achieving sales targets and converting leads into sales.Technical Proficiency: Familiarity with CRM systems and basic computer applications.Problem-Solving: Strong problem-solving skills and the ability to handle objections and inquiries professionally.