From R8000 a month - Permanent, Full-timeJob detailsHere's how the job details align with your profile.PayFrom R8000 a monthJob typeFull-timePermanentLocationFull job descriptionJob Overview:We are seeking a dynamic and detail-oriented Call Centre Recruitment Officer to join our HR team. The ideal candidate will have a passion for talent acquisition, an understanding of call centre operations, and the ability to find and recruit top talent to support our growing customer service team.As a Call Centre Recruitment Officer, you will be responsible for managing the end-to-end recruitment process for call centre positions, including screening resumes, conducting interviews, and facilitating the hiring process.Key Responsibilities:Talent Sourcing & Screening: Identify, screen, and interview candidates for various call centre positions (e.g., sales agents, supervisors, team leaders).Job Postings: Create and post job advertisements on relevant platforms, job boards, and social media.Candidate Assessment: Conduct initial phone interviews, assess qualifications, and schedule in-person or virtual interviews with hiring managers.Collaboration with Hiring Managers: Work closely with department heads to understand job requirements and ensure alignment between job descriptions and candidate profiles.Candidate Experience: Maintain clear communication with candidates throughout the hiring process, ensuring a positive and professional candidate experience.Onboarding Support: Assist in the onboarding process, ensuring new hires are properly integrated into the company culture and receive the necessary training.Recruitment Metrics & Reporting: Track and report on recruitment activities, including time-to-hire, candidate sources, and other key performance indicators (KPIs).Continuous Improvement: Stay current on industry trends, recruitment best practices, and technologies to enhance the recruitment process.Required Qualifications:Experience: 1-3 years of recruitment experience, preferably in a call centre environment.Skills: Excellent communication, interpersonal, and organizational skills.Technology: Proficient in using applicant tracking systems (ATS) and recruitment software, as well as MS Office Suite (Word, Excel, PowerPoint).Education: A degree in Human Resources, Business Administration, or a related field is preferred, but not mandatory.Strong ability to multitask and prioritize in a fast-paced environment.Excellent interpersonal skills, with the ability to work collaboratively in a team.Proactive approach to problem-solving and recruitment strategy.Understanding of call centre operations and customer service roles.
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