Call Centre - Qa Agent

We're hiring! Consumer Links are currently looking for a experience QA agent for an exciting UK campaign. We're looking for an experienced and success driven individual to be part of our dynamic team. If you want to  join  a hugely ambitious business that values it's employees, Consumer Links is the place to be! With in-depth training, monthly recognition of exceptional performance and ongoing support, Consumer Links is committed to building a culture and environment where our employees can thrive. Purpose of the Role Create scorecards as well as providing accurate feedback. Listening to and assessing calls. Report on any trends or patterns that may be occurring to relevant management. Filter information regarding non-compliance to Team Leader/ Senior Management. Perform call audits when required. Facilitate and coach assessed agents regarding shortfalls.   Duties and responsibilities Minimum 1 year QA experience in a call centre environment. Ability to work UK shifts (10:30 AM - 20:00 PM; 11;30 AM - 21:30 PM;10:30 AM - 15:30 PM) The QA must have knowledge and skills in sales, objection handling and selling techniques as well as customer service experience within a Call Centre environment. The QA will be required to listen to sales/non-sales calls within a BPO. Providing detailed feedback and trend analysis for development of agents in objection handling, selling skills and agent behavior that improves conversions. Excellent verbal and written communication skills, confident and enthusiastic as the QA will be providing verbal and written feedback to Team Leaders and Senior Management. Excellent listening skills, detail orientated, motivated and willing to learn. Excellent use of excel, reporting and tracking of quality trends. Desired Qualifications and experience Grade 12 Must have at least 2 years Quality Assurance (QA) experience within a contact centre environment. Computer literate – excel skills. Excellent command of English. Strong administration skills and high attention to detail. Proactive, punctual, and reliable. Well-presented and well spoken. Works effectively within a variety of situations. Deadline oriented ability to work well under pressure. Must be able to commute to the Mount Edgecombe. Salary: Market related - To be discussed in the interview stage.