Call Centre Operators X3 (Fixed -Term Contract) - Midrand

Job title : Call Centre Operators X3 (Fixed -Term Contract) - Midrand
Job Location : Gauteng, Johannesburg

Deadline : December 22, 2024

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Duties and Responsibilities  Fulfilling Telesales Function  Makes initial telephonic contact with prospective students within 24 hours. Establish as to whether or not the student meets the entry requirements If the student does not meet the entry requirements, offer an alternative course. Acquires and capturing student's details for the database. Captures student's details on the database. Books consultations for the Student Advisors (Distance) Discusses the course(s) in detail. Manages the Lead to Application conversion rate as set out by the HSR. Responds to prospect / student queries and concerns. Advises students of the application and registration closing date. Completes confirmation calls / reschedule appointments. Completes SIMS records to track activity.
General Activities Assist the Head: Student Recruitment with any related admin / marketing tasks. Assisting the Student Advisors with post application tasks such as collecting payments and documentation. Capturing of database on SIMS.
Competencies required: High level of accuracy required in both typing and data capturing Well spoken over the telephone Excellent organisational and administration skills
Minimum Qualification requirements: Matric essential, relevant tertiary qualification is recommended however not essential.
Minimum Work Experience requirements: Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.

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