Call Centre Manager | Outbound Short Term Insurance | Johannesburg

Our client is recruiting for a Call Centre Manager | Outbound Short Term Insurance.

The purpose of this role is to ensure staff are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results.
Qualification:

Grade 12/Standard 10/NQF 4
Completed FAIS credits
Regulatory Exam – (RE 5)
Relevant tertiary qualification (3 years qualification)

Experience:

+6 years insurance sales call centre experience
+3 years' experience of general supervision of more junior colleagues (advantageous)
General understanding of Sales systems and applicable processes
Strong analytical capabilities
Proficient in Excel

Essential Requirements:

Leadership capability
Strong written and verbal communication skills
Attention to detail
Strong technical skills
Commitment to personal and team goals
Ability to apply business rules and processes
Provide technical guidance to team members

Responsibilities:

Implement strategies from senior managers to the team
Improve call centre sales efficiencies and increase departmental profits
Drive sales while optimizing the operation
Achieve monthly sales targets and manage operational needs
Lead, coach, and direct teams
Investigate factors impacting performance
Plan, schedule, and review workload to improve productivity and measure results against targets (Gearing)
Analyze data to identify trends and risks under minimal supervision
Motivate employees to learn, grow, and develop to assist the organization in reaching its goals
Drive staff engagement across the business
Lead the team to achieve operational efficiencies
Communicate plans from senior management to staff in an understandable manner to reach organizational goals


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