Call Centre Manager

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets.Setting goals: Establishing goals for call center employeesResolving issues: Resolving customer issues and other call center problemsManaging performance: Managing the team's performanceTransferring technical knowledge: Ensuring that technical knowledge is effectively transferred to customers5 years Minimum experience in Call Centre managementManaged at least a team of 30 or more agents at a timeResponsible for the day-to-day operations of a call Centre,Setting performance goals and targetsFirst preference is given to those in the Financial/Insurance/Trading industryDeveloping and implementing effective sales strategiesCoaching and training agents to enhance their skillsMonitoring and analyzing performance metricsEnsuring compliance with industry regulationsFostering a positive and productive team environmentDriving continuous improvement and process optimization