Call Centre Manager

To manage Call Center Representatives , establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets. Setting goals : Establishing goals for call center employees Resolving issues : Resolving customer issues and other call center problems Managing performance : Managing the team's performance Transferring technical knowledge : Ensuring that technical knowledge is effectively transferred to customers 5 years Minimum experience in Call Centre management Managed at least a team of 30 or more agents at a time Responsible for the day-to-day operations of a call Centre, Setting performance goals and targets First preference is given to those in the Financial/Insurance/Trading industry Developing and implementing effective sales strategies Coaching and training agents to enhance their skills Monitoring and analyzing performance metrics Ensuring compliance with industry regulations Fostering a positive and productive team environment Driving continuous improvement and process optimization