Call Centre Manager

Call Centre Manager

-5 years Minimum experience in Call Centre management
-Managed at least a team of 30 or more agents at a time
-Responsible for the day-to-day operations of a call centre,
-Setting performance goals and targets
-First preference is given to those in the Financial/Insurance/Trading industry
- Developing and implementing effective sales strategies
- Coaching and training agents to enhance their skills
- Monitoring and analyzing performance metrics
- Ensuring compliance with industry regulations
- Fostering a positive and productive team environment
- Driving continuous improvement and process optimization

Salary Market related- R25 000 p.m. negotiable