Call Centre Manager New opportunity within an exciting entertainments companyBase Salary up to £60,000 – OTE up to £80,000South-East LondonAdditional commission / performance bonuses availableABOUT THE CLIENT:
Our client is a leading entertainment service organisation, revolutionising their sector with exciting rewards and collaborations with major companies across the UK. Their rapid growth has led to the formation of a dynamic sales team comprised of ambitious individuals who are driving the company towards its next level of expansion. They are now looking for a Call Centre Manager to join the team.
THE BENEFITS: Performance bonuses and commission31 days of holiday per year, including bank holidaysCasual dress policy for a relaxed working environmentCompany pensionRegular team rewards and exciting company eventsAdditional perks like cinema ticket discountsTHE CALL CENTRE MANAGER ROLE: As Call Centre Manager, you will: Lead and inspire a team of customer service representatives in a fast-paced environmentOversee operational aspects of the call centre to optimise performance and productivityEnsure exceptional customer service deliveryMonitor and enhance team performance through coaching, metrics, and KPIsFoster a positive, high-performance workplace cultureCALL CENTRE MANAGER – ESSENTIAL SKILLS: Proven leadership experience in a call centre or customer service environmentStrong organisational and multitasking abilitiesProficiency in managing performance metrics and delivering on KPIsExceptional communication and interpersonal skillsAbility to drive team motivation and successTO BE CONSIDERED…
Please either apply through this advert or email me directly via ******. For further information please call me: 07889 589 648 / 0117 332 0516. KEY SKILLS: Call Centre Manager, Leadership, Customer Service Management, Performance Metrics, KPI Monitoring, Team Motivation
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