Call Centre Consultant

Job Overview
The Call Centre Consultant is responsible for customer engagement, customer service and sales generation through inbound and outbound telephone calls by providing expert advice and information relating to products, services and offers.
Qualifications and Experience
Grade 12 Call Centre or telesales certification In-depth knowledge of consumer behavior Talented professional Proven experience in a sales related role Minimum 5 years experience in telesales
Skills and Knowledge
Natural ability for customer focus Product knowledge (In-house training) Demonstrates interpersonal skills to engage with customers effectively Professional verbal communication skills Strong attentiveness and listening skills Best practice telephone etiquette Strong persuasion and negotiation capability Ability to multitask and operate under pressure to meet lead times Quick thinker Highly focused and target driven High level diligence with meticulous attention to detail Excellent problem-solving Polite, personable and friendly tone of voice Fluent English, bilingual a plus Basic user of Microsoft Office (Excel, Word, Outlook)
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