Call Centre Agents Tswana, SiSwati and NdebeleJob details Here's how the job details align with your profile.PayUp to R9800 a monthJob typeFull-timeLocationBellville, Western CapeFull job descriptionA dynamic, vibrant and growing cosmetics business is looking for a passionate Call Centre Consultant to join their team in Bellville, Cape Town.The main role of the Call Center Consultant is to answer incoming calls from members professionally within a friendly and helpful manner. Call Center Consultants are responsible for learning the business members structures and processes within Sales Floor and member relations in order to assist Members with basic queries and direct queries to relevant departments.Call Center Consultants are expected to represent the brand and have the end goal of helping the member with courtesy, passion and professionalism.REQUIREMENTS:Grade 12 or equivalentRelevant call center certifications advantageous2 – 5 years call center / customer service experienceAbility to understand, derive and communicate forward information.Excellent written and communication skills with English the main medium of communication, aTswana OR SiSwati OR NdebeleMust have HIGH listening and interpreting skillsMust be a team player and be able to communicate information through teamwork (as well as capture notes correctly for resolution)Goal driven, Service Delivery and client satisfaction should be your passionMust show commitment – the position requires flexibility and after-hours availability when required (especially during peak periods)Must be computer literate – ERP systemThe role is responsible for first call resolution, directing or escalating queries for efficient customer service and superseding the members resolution experienceGreat business acumenYou thrive in a fast-paced environmentVibrant, energetic, and friendly demeanourAble to think out of the box to find solutions to problems and recommend process changes.Coachable and willing to learn.You light up when you meet member expectations and resolve their queries.Always stepping up and willing to do more to support your team.
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