Call Centre Agents - Randburg

A well-established Company in Randburg is looking to employ Call Centre Agents. Duties and responsibilities include: Makes calls to customers from a set list - market research. Ensure that all calls are conducted in a professional and friendly manner, meeting the quality standards set by the company. Reaches daily set targets (productivity, quality, data) Minimum outbound calls per day as per project requirement Asks questions as posed from the interview system Adheres to structure of interview (this may be converted into a conversational format Updates system with customer responses Complies with internal policies and procedures Grade 12 essential Good Communication Skills Call centre experience (advantageous) Good listener Ability to listen attentively and capture complaints, compliments and comments accurately as received from the customer Is aware of correct telephone etiquette Avoids mentioning other clients Keeps client relationships at a professional level Maintains high levels of integrity Attention to detail Is passionate and enthusiastic Good organisational skills Good people skills in order to deal with clients at various levels Initiative Ability to work under pressure Criminally Clear