Call Centre Agent Inbound
Call Centre Agent InboundApply locations Johannesburg
Time type: Full time
Posted on: Posted 2 Days Ago
Time left to apply: End Date: January 15, 2025 (5 days left to apply)
Job requisition id: R26888
Job DescriptionTo provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved.
Drive significant growth and profitability in the context of cost management.Manage costs / expenses within approved budget to achieve cost efficiencies.Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Resolve all customer queries efficiently, and within agreed timelines.Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.Ensure all communications with clients are professional, resulting in compliments.Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.Comply with governance in terms of legislative and audit requirements.Ensure efficiency of service productivity and performance in Call Centre.Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.Report on required Call Centre activities and deliveries to improve business results.Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
15/01/25
All appointments will be made in line with FirstRand Group's Employment Equity plan.
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In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
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About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life.
It has a market-leading app and a globally recognised rewards system in eBucks.
FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report.
FNB represents multiple opportunities for you to build an exciting and rewarding career.
Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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