Call Centre Agent - Inbound

The Call Centre Agent will be responsible for handling in-bound calls and processing orders. This role is crucial in converting these leads into sales, contributing significantly to the business success. Key Responsibilities: Receive calls: Handle leads received through professionally nurture potential customers. Customer Engagement: Build rapport with potential customers to understand their needs and preferences, providing information on product options, features, and pricing. Conversion Focus: convert leads into sales. Reporting: Provide regular updates and reports on lead conversions, customer feedback, and any challenges faced in the sales process. Customer Service: Address any inquiries or concerns from potential customers, providing exceptional service to enhance their buying experience. Qualifications: Education: High school diploma or equivalent Experience: Previous experience in a call centre or sales environment Communication Skills: Excellent verbal and written communication skills, with the ability to engage customers effectively. Sales Skills: Proven track record of achieving sales targets and converting leads into sales. Problem-Solving: Strong problem-solving skills and the ability to handle objections and inquiries professionally.