Call Centre Agent

Job title : Call Centre Agent Job Location : Gauteng, Johannesburg Deadline : December 06, 2024 Quick Recommended Links Jobs by Location Job by industries Responsibilities: Provide support, assistance and resolution in line with the iStore trading hours Achievement of targets Adherence to contact centre processes and procedures Handle complaints, answer queries and provide support and general information Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations  Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e.
irate clients, conflict resolution, etc.
Technical support: Resolving technical issues telephonically and possibly researching technical issues Status queries: Assist customers with queries on all repairs in progress Call logging all incoming telephonic requests Customer service  Requirements: Matric Certificate South African ID At least 1 year of experience in a Call Centre Key Attributes: Professional Friendly Confident Empathetic Good verbal and written skill Good Telephone etiquette Customer Service  jobs