Description Dear Future, Call Centre AgentThe role requires you to action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.Are you someone who can:Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional serviceDemonstrate teamwork as a valued team playerAssess own performance through seeking timely and clear feedback and request training where appropriateContribute to innovation by finding faster and more accurate ways of workingComply with relevant statutory, legislative, policy and governancerequirements and adhere to processes and procedures related to area of specialisationBuild and maintain stakeholder relationshipsAddress customer needs in order to meet or exceed customer expectationsAct responsibly with work related resources to contribute to cost containmentResolve customer queries received through inbound callsAnswer inbound calls in the eBucks call centre to provide product and service information to customers You will be an ideal candidate if you:Minimum Qualification - Grade 12Preferred Qualification - Relevant DiplomaExperience - 1-3 years Call Centre Agent ExperiencePerson must not be an unrehabilitated insolventYou will have access to:Opportunities to network and collaborateA challenging working environmentOpportunities to innovateWe can be a match if you are:Attention to detailTakes initiativeGood communicationAre you interested to take the step?
We look forward to engaging with youAll appointments will be made in line with FirstRand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.26/10/24All appointments will be made in line with FirstRand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.