Time left to apply: End Date: October 10, 2024 (4 days left to apply)Job requisition id: R22620Job DescriptionTo action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.Hello Future Call Centre AgentWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.As part of our team in FNB Commercial National Sales and Service, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.Are you someone who can:Address customer needs in order to meet or exceed customer expectations.Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.Adhere to schedules to perform assigned work.Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.Identify and escalate risk as a normal part of work.Resolve customer dissatisfaction/complaints by taking ownership of the problem.Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.Plan and schedule activities to improve service.Respond to customer queries logged via phone, email, and live chat to ensure full resolution of the query.Follow up with customers to ensure resolution of queries by other stakeholders where relevant.Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.Demonstrate teamwork as a valued team player.You will be an ideal candidate if you:Have a minimum of a Matric/Grade 12.Have an NQF 5 qualification that is FAIS accredited (non-negotiable).Have a minimum of 1 year experience in Call Centre / Customer Service within the Financial Services industry.You will have access to:An innovative work environment.Opportunities for personal and professional growth.Collaborative teams.We can be a match if you are:Analytical.Detail-oriented.A strong communicator.Apply now if you are interested in taking the next step. We look forward to engaging with you!Job DetailsApplication Closing Date: 10/10/24All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound, and sustainable way.
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