Call Centre Agent

Duties & Responsibilities: Take customer calls and provide accurate, satisfactory answers to their queries and concerns. Identify customer needs and trends. Utilize proven telemarketing techniques to generate leads and connect with potential clients. Build rapport and establish trust with existing & potential clients. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Other job related roles. Minimum Requirements: Fluency in English. Strong written & verbal Communication skills. Computer literacy. Atleast 06 months call centre/frontline telephone experience. Must be detail oriented. Have a clear criminal record. Should you be interested and meet the above criteria, report to MASA Offices on Monday 08 April 2024 at 07:30 a.m. with your CV and all supporting documents (qualifications, South African ID, proof bank account, SARS certificate). The Address is: No. 8 11th Avenue, Houghton Estate (MASA JHB Office). NB: Dress accordingly and fluency in English is a must!! Good basic on offer.