Call Centre Agent

Summary of Job A call Centre agent at Pedros is responsible for managing incoming calls from customers, answering inquiries, providing information about the restaurant, menu, services, and policies. The primary goal is to correctly take down and submit orders to the stores.Duties and Responsibilities:Have a thorough understanding of the restaurant's menu in terms of what we are offering. Help customers by providing detailed descriptions of menu items and making recommendations.Take orders over the phone for delivery and collection. Accurately record the customers' choices, special instructions, and coordinate it with the store.Assist customers with modifying existing orders and making special requests, and communicate changes with the stores.Upselling and cross-selling. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customer's dining experience and increase sales revenue.Requirements:Must have a Matric.Must be computer literate and have good phone etiquette.Must have good written and verbal skills.Experience in inbound calls.Experience in a call Centre environment or similar role.
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