Who we are:Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.Job Description:Join HGS in Woodstock, Cape Town, as a Team Manager and play a key role in our new South African contact centre. We are looking for a dynamic leader to oversee a team of Customer Service Advisors, ensuring exceptional service delivery and team performance. As a Team Manager, you will be responsible for creating and maintaining a positive and productive work environment. Your day-to-day activities will include coaching team members, conducting performance reviews, managing escalations, and ensuring that your team meets and exceeds service targets. This onsite role offers a unique opportunity to be part of a brand-new environment where your leadership skills will directly impact our success. At HGS, we are committed to creating a supportive and engaging workplace culture that fosters growth and innovation.Why choose us? We are HGS; a leading digital customer experience provider with more than 22,000 employees spread across 8 countries, making a difference to our 900+ clients. Our mission is to innovate, optimize, and grow our clients' business with the perfect balance of technology and people. This is made easy by the combined drive of all our people to deliver the best results in customer experience. We have a highly motivated and competent global workforce from diverse cultural, ethnic, and professional backgrounds.Plus, working with HGS comes with benefits like:R240,000Fully funded transportation to your home after shift. Annual leave entitlement: 15 days upon commencement, 17 days after 2 years, and 20 days after 5 years.Comprehensive funeral cover.Medical insurance to keep you healthy and protected.Free meals are provided at the end of each month.Relaxation areas on site with free coffee, tea, and fresh fruit, plus bike stations that charge your mobile phone.Free Wi-Fi access throughout the workplace.What we are looking for: We seek a passionate and experienced leader with a track record of successfully managing customer service teams. The ideal candidate will have strong coaching and performance management skills, excellent communication abilities, and a knack for problem-solving. You should be comfortable working under pressure and capable of making quick, effective decisions. If you are driven by a desire to see your team succeed and are excited about contributing to a new and growing operation, we want to hear from you. Your ability to inspire and motivate your team will be key to achieving our shared goals.Requirements:Demonstrated experience in a team management role within a contact centre environment.Strong leadership and motivational skills with proven coaching and performance management experience.Excellent problem-solving and decision-making abilities.Strong communication and interpersonal skills with the ability to build relationships with clients and stakeholders.Proficiency in IT skills, for CRM systems and MS Office. ***********************************************************************************As an equal opportunity employer, HGS is dedicated to inclusivity, proudly upholding the Disability Confident Commitment, Social Mobility Pledge and Armed Forces Covenant. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.#J-18808-Ljbffr
