Call Center Quality Assurance Analyst

Auto24 is a leading used car dealership dedicated to providing high-quality pre-owned vehicles to our valued customers.
With a commitment to excellence and customer satisfaction, we are expanding our team and seeking dynamic individuals to join us.
Are you passionate about cars and communication?
Do you thrive in a dynamic and fast-paced environment?
Auto24, a leading used car dealership in South Africa, is looking for talented individuals to join our team as Call Center Quality Assurance Analyst Responsibilities: Monitor customer interactions within the call center Provide actionable insights to improve agent performance Utilize evaluation forms to capture and document insights Collaborate with the QA team on performance improvement strategies Requirements Call center experience is mandatory.
Minimum of 2 years customer service experience Strong communication and interpersonal skills.
Passion for cars and knowledge of the automotive industry.
Ability to work in a team and collaborate effectively.
Benefits Medical aid (at completion of probationary period).
Provident fund.
Training and development opportunities.
Exciting work environment with a supportive team.
Start Date : To be announced (TBA).