Call Center Quality Assurance Analyst

Auto24 is a leading used car dealership dedicated to providing high-quality pre-owned vehicles to our valued customers. With a commitment to excellence and customer satisfaction, we are expanding our team and seeking dynamic individuals to join us. Are you passionate about cars and communication? Do you thrive in a dynamic and fast-paced environment? Auto24, a leading used car dealership in South Africa, is looking for talented individuals to join our team as Call Center Quality Assurance Analyst.Responsibilities:Monitor customer interactions within the call center.Provide actionable insights to improve agent performance.Utilize evaluation forms to capture and document insights.Collaborate with the QA team on performance improvement strategies.Minimum Requirements:Call center experience is mandatory.Minimum of 2 years customer service experience.Strong communication and interpersonal skills.Passion for cars and knowledge of the automotive industry.Ability to work in a team and collaborate effectively.Benefits:Medical aid (at completion of probationary period).Provident fund.Training and development opportunities.Exciting work environment with a supportive team.Start Date: To be announced (TBA).
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