LOCATIONCape Town, ZA
JOB TYPEFull-Time
PAY TYPESSalary
POSITION OVERVIEWJob Title: Call Center Collections Agent
Location: Onsite, Pinelands, Cape Town
Start Date: 2 December 2024
Hours: USA Shifts
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
We are seeking an experienced Call Center Collections Agent to join our team who will be responsible for contacting customers to collect overdue payments on accounts while maintaining a high level of customer service.
The agent will use various communication methods to reach out to customers, resolve disputes, and negotiate payment plans.
The ideal candidate will have a superior command of the English language, strong attention to detail, and the ability to handle sensitive financial information with confidentiality and professionalism.
POSITION RESPONSIBILITIESKey Responsibilities:Make outbound collection calls to customers with past due accounts.Negotiate payment plans and settlements with customers to bring accounts current.Offer solutions to customers experiencing financial difficulties to help them maintain their accounts in good standing.Review and analyze customer accounts to identify overdue payments.Document all customer interactions and update account information in the system accurately.Provide exceptional customer service by addressing customer concerns and questions promptly and professionally.Educate customers on payment options, account status, and the consequences of non-payment.Adhere to all company policies, procedures, and regulatory requirements.Communicate effectively with customers, team members, and management.Escalate unresolved issues to the appropriate department.Meet or exceed individual and team performance goals and targets.Maintain a high level of accuracy and efficiency in handling customer accounts.Participate in ongoing training and development programs to enhance collection techniques and knowledge of industry regulations.Stay updated on changes in company policies and procedures.CANDIDATE QUALIFICATIONSAll positive, and driven applicants are encouraged to apply.
The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Grade 126 months - 1 year experience in a collection's roleSuperior command of the English languageStrong negotiation skills.Ability to handle sensitive information with discretion and confidentiality.Proficient in using computer systems and software applications.Strong problem-solving skills and attention to detail.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.CONDITIONS OF EMPLOYMENTAll MCI Locations Must be authorized to work in the country where the job is based.Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward.
Our compensation and benefits packages are designed to be competitive and to grow with you over time.
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you.
Apply today!
PHYSICAL REQUIREMENTSThis job operates in a professional office environment.
While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
REASONABLE ACCOMMODATIONConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
DIVERSITY AND EQUALITYAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. ABOUT MCI (PARENT COMPANY)MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. DISCLAIMERThe purpose of the above job description is to provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.
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