Call Center Agent - Dutch Speaking - Claremont, South Africa

Job DescriptionKey Responsibilities:1.
Transaction ProcessingTransactions include:• Tenders, quotations, renewals, credit checks & gas confirmations, setting up accounts & contracts, handling exceptions and rejections, new starts, billing/invoicing, disconnections, terminations, change of occupations, confirmations, objections, withdrawals, metering and registration checks, meter reads, asset amendments, direct debits, fixed acceptances, refunds and re-energizations2.
Query Resolution (Voice, Email & Correspondence)• Performing welcome calls to new customers• Investigating and responding to a range of customer queries or enquiries on dual fuel portfolios via telephone, email & white mail (letters/faxes)• Liaising with internal/ external parties to resolve customer queries• Analyzing and interpreting data on the available systems to resolve customer queries and enable billing & collections• Obtaining and evaluating all relevant information to resolve product and service queries & complaints3.
Collections & Debt Management• Making and receiving calls to maximize cash collection, while maintaining customer service & retention• Collecting cash, minimizing bad debt write offs & preventing future cases/failed debits.4.
Data Gathering• Updating customer and/or company information on all relevant systemsQualificationsAdditional Information·         Must be able to travel between WNS sites locally when required·         Own transport