IntroductionThis position will be based at Quality Laboratory Services based in Rustenburg.DescriptionThe purpose of this role is to ensure effective and efficient leadership of the QLS business within the Minopex Group and to maintain sound stakeholder relations which support sustainable growth and continuity of operations. The role will include collaborating with other businesses within the group, as well as various departments and functions, to ensure effective and efficient delivery of quality laboratory services to all clients. The role will require local and international travel to various operational sites on a needs basis to manage the operations and quality assurance processes within multiple laboratory locations. This role ensures that all lab services meet regulatory standards, company policies, and client expectations. The Business Unit Manager will lead a team of scientists, lab technicians and quality specialists, drive continuous improvement initiatives, and maintain high standards of safety and compliance.Duties and ResponsibilitiesLeadership and Management:Supervise and mentor a team of lab managers, technicians, and quality specialists across multiple locations.Foster a culture of service, quality, safety, and continuous improvement.Conduct regular performance reviews and provide feedback to staff.Drive performance to agreed budgets.Set budgets for QLS and each laboratory.Quality Assurance:Oversee the quality performance of each laboratory.Drive participation in proficiency testing schemes.Maintain the quality standards within the assay technique and budget pricing.Develop, implement, and monitor quality assurance policies and procedures.Ensure compliance with all relevant regulatory standards (e.g., ISO 17025, GMP, GLP).Conduct regular audits and inspections of lab facilities to ensure adherence to quality standards.Investigate and resolve quality issues or non-conformities.Operational Management:Oversee the daily operations of laboratory services, ensuring efficient and effective workflows.Coordinate with other departments to ensure seamless integration of lab services with overall company operations.Manage budgets, resources, and inventory for lab operations.Ensure the financial viability of each laboratory.Support laboratory management in operational matters.Mentor and develop subordinates.Market services and performance to customers and internal and external stakeholders together with the BD department.Maintain strict operating protocols to ensure safe operations and compliance with analytical techniques.Design, set up and commission mobile and fixed laboratories.Create management reports for the group and QLS board.Conduct laboratory audits, both internal and external.Continuous Improvement:Identify opportunities for process improvements and implement best practices.Lead projects aimed at enhancing lab service quality and efficiency.Stay current with industry trends, technologies, and advancements in quality management.Research new techniques and equipment that can lead to more efficient service delivery.Drive a reduction of cost and an improvement in productivity.Qualification Requirements:Bachelor's Degree / Higher National Diploma in Analytical Chemistry, or a related field. Advanced degree preferred.Postgraduate Business Management qualification will be advantageous.Strong knowledge of regulatory standards (e.g., ISO 17025, GMP, GLP).Proven experience in managing multi-site operations and leading teams.Excellent communication, organizational, and problem-solving skills.Ability to work effectively in a fast-paced, dynamic environment.Proficiency in quality management software and laboratory information management systems (LIMS).Computer literate in MS Office.Experience and Skills Requirements:Minimum of 10 years of experience in a management role within an analytical laboratory.At least 10 years of processing/engineering technical experience in a certified assay laboratory.A minimum of 5 years' experience as a Laboratory Manager is required.Management experience at Enterprise or Business Unit level (essential).Vast knowledge of multiple assay techniques for multiple chemical elements and experience in a contracting/service environment.Consulting and design experience in laboratories and laboratory flow is required.Strong business acumen.Knowledge of legal compliance and technical risk management.Knowledge of maintenance requirements for laboratory equipment.Presentation skills, employee relations, and people management skills.Time management and administrative and financial management skills.
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