Job category: Banking, Finance, Insurance.
Stockbroking
Location: Western Cape
Contract: Permanent
EE position: No
IntroductionTo provide finance business support to ensure financial integrity is maintained across the financial systems, ensuring that finance objectives, in particular, system control objectives are achieved.
Provide first line support in terms of end-user access control and training.
Support the finance process team in performing testing and signing off of system upgrades and new system developments.
Investigate solutions for change requests/incidents logged and be responsible for producing and maintaining required functional specification documents.
Be responsible for certain operational tasks performed in the Finance business support area.
System's Maintenance and SupportSupports the ongoing system maintenance.
Ensures system configuration is designed, tested, and implemented as per the business requirements.Monitors interfaces from peer systems and ensures that it is accurate and complete.
Interface and error files are cleared for all Oracle Modules for all entities on a timely basis.Responsible for completing daily operational tasks within the Finance business.Responsible for completing certain month-end/year-end period close tasks including resolving month-end/year-end issues to ensure that month-end/year-end is completed on time.Performs Systems/Modules/Profiles and configuration implementation, set-up, monitor, maintenance, enhancement, and upgrades to support new and existing functionalities.Maintains system responsibilities, hierarchies, profiles, and workflows, performs a quarterly audit of end-user access.
Ensures access is verified and complete.Works with ITS- Systems Analyst to load Service Requests with Oracle (Oracle Metalink).Establishes a strong relationship with IT Finance, Group reporting, and Central Finance.Maintains all administration documents for system configuration, test packs, and training manuals.End-user Maintenance and SupportProvides second line support to the business, assists with incident resolution.Complies with Service Level Agreements.Loads Service Requests with Oracle Metalink.Provides support to, and liaises with System Analyst and System Administrator.Liaises with Internal and External auditors regarding queries.New Business InitiativesProvides input into the design, development, testing, training, and implementation of new business initiatives.Works with the finance process analyst to communicate the business requirement and ongoing interaction to ensure that any development meets the business need.Continually seeks process/system improvement opportunities within Finance and ensures with the finance process analyst/Finance process owner that the enhancement or project will deliver the improved business solution.Training and DevelopmentProvides ongoing coaching and training for existing and new employees on systems and processes.Continuous end-user training and mentoring on Finance applications (new and current users).Identifies problems and brings them to the attention of the team, with team group discussions on issues.Self-study on Oracle User Guides and Oracle Library.Schedules team Computer Based Training (CBT) sessions.Maintains in-house end user training manuals and procedure manuals.Communication with StakeholdersIntegration with IT support teams and business users in order to effectively resolve and manage business system and process application problems.Knowledge of Business IT systems.Analytical skills.Problem solving ability.Understanding of Finance processes.Process thinking ability.Incident tracking system experience.Experience Required5 years of experience in a similar environment.Basic to medium understanding of accounting principles and experience.Information processing and database concepts.ERP system support and maintenance.Relevant practical experience in a specialist area of support.Experience on applications relative to specialist area.Experience on Finance processes and systems.
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