DescriptionOur client in Manufacturing and Wholesale industry (Automotive Component) is currently looking to employ a Business / Sales Representative based in Cape Town, Blackheath.A wonderful career opportunity awaits you.Requirements:2-3 years' experience in a service / relationship management role.Considerable Sales experience.Valid driver's licence.Matric / Grade 12.3-year degree/diploma in Management / Marketing.Good organizational skills.Excellent communication skills.Portray professional image.Computer literacy (MS Office Suite and SAP).Self-confidence.Customer focus.Attention to detail.Responsibilities and expectations but not limited to:Achievement of Sales Budget (Revenue, Margin, Units).Support the implementation of the Xpress Stores strategy.Canvassing and opening of new customer accounts based on their viability as future customers.Assist with the credit application process.Provide the customer with stands, P.O.S material, claims and rotation procedure training.Assist with consignment stock process when required.Update customer database by providing new information regarding new customers and/or updating existing information.Monthly SBO meeting with Regional Manager to feedback status of new business.Monitor monthly sales per customer using the Sales Management process.Buying patterns and volumes (increasing/decreasing/stable number of units) and profitability of customers.The setting up model stocks per customer i.e. unit mix required and sold.Stock rotation in line with consignment stock/model stock levels.The need for scrap recovery.Customer satisfaction levels through joint visits with Regional Manager.Appropriate support in master and dynamic route planning in collaboration with warehouse staff and logistics.Selling concepts and ideas to customers such as the Xpress Strategy, routing schedule etc.Appropriate links between internal and external customers e.g. Debtors, customer integration centre, warehousing and the customer).A set daily calling cycle.Introduce new marketing and promotion ideas and assisting the customer in aligning its strategy with that of the Company (marketing strategy).Provide input into the sales budgeting process on an annual basis.Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary.Manage and monitor gross profit daily and implement action plans if necessary.Provide regular presentations/training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes.Build customer relations by planning, controlling and updating delivery schedules, pricing, customer model stocks.Ascertain whether correct pricing structures are always in place.Host regular trade evenings and suitable entertainment to promote the product and grow/develop customer relations.Initiate and monitor all promotional activity to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.Respond timeously to all queries raised by customers.Follow up on all cases of dissatisfied customers and ensure that an action plan is implemented to resolve such cases to everyone's satisfaction.Build and maintain satisfactory working relationships with customer liaison, debtors, warehouse staff and value logistics (customer information centre).Ensure daily and weekly discussions take place with customer liaison (customer interface centre - CIC) and other stakeholders to ensure that all customer queries are followed up and satisfactorily resolved.Assist customer liaison department with maintaining customer base by updating customer information when necessary.Provide monthly feedback to the Regional Manager on all activities relating to the customer.Co-responsible with debtors for effective, timeous collection of outstanding debtor's monies.In collaboration with debtors ensure that all outstanding debtors are always less than 45 days.Assist debtor's staff in resolving customer queries.Pro-actively manage customers with potentially high risk for the Company and liaise with debtors in respect of any action planning that needs to be done.Responsible for ensuring that vehicles and other company equipment are maintained in accordance with company policy and procedure.Reduce operational costs by optimizing company resources (cell phone, car etc.) and curbing unnecessary expenses.Monitor buying patterns of all customers to assist in the forecasting of stock requirements monthly.Ensure proper planning and monitoring of consignment stock in line with stock movement.Monitor stock rotations and replenish with new stock in need.Assist the customer in managing their own stock levels and mix.Liaise with the warehouse on an ongoing basis to ensure optimal availability of stock to resolve any outstanding queries.Assesses and tests all warranty claims, according to set claims, and testing procedures.Identifies and checks rotation batteries and process according to the rotation procedures.Ensures cleanliness of batteries on the public display stands in the front area of the customer stores.
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