Reports to Executive: Core Operations - Sanlam CorporateRole based in Johannesburg / Cape TownBuild a successful career with usSanlam is a leading financial services group, originally established as a life insurance company in 1918.
The Sanlam Group conducts its business through Sanlam Limited, the corporate head office and five business clusters.
We're all about building strong, lasting relationships with our employees.
We know that you have hopes for your future – your career, your personal development and of achieving great things.
We pride ourselves in helping our employees to realise their worth.
Purpose of the roleThe successful incumbent will lead teams with specialist functions and is accountable for designing and implementing a shared service capability encompassing stakeholder reporting, capacity management, quality assurance and controls, technical training and support process optimisation innovation solutions and large transformational programmes.
Key ResponsibilitiesDevelop and execute on the tactical plans to drive the contracted shared services support outcomes.Oversee the accurate and timely delivery of reporting, analyses, and management information to stakeholders, including the range of reporting requirements that enable business to make key decisions.MANCO & Exco reporting, interpretation, analysis and business insights of trends across the business indicators and ADHOC requests.Establish and monitor performance metrics, key performance indicators (KPIs), and service level agreements (SLAs) to measure and improve operational excellence and aligning to best practice and standards.End to end discipline of work force management including capacity planning, scheduling, forecasting, real time optimisation and monitoring.Identify opportunities for process improvements, automation, and technology enhancements to streamline operations and increase productivity.Co-create the digital and automation solutions and strategies, manage execution and track benefit realisation thereof across different functions.Delivery of skills improvement strategy through continuous focus on development of skills via multiple platforms.Qualifications and experienceBusiness related degree or equivalent.Post graduate degree advantageous.8 - 10 years' experience at a senior management level in enabling Operations environments.Financial management proficiency with a solid understanding of budgets and variance reporting.Knowledge and SkillsProven Leadership and senior management skills.Ability to collaborate with multiple stakeholders across business units at a senior and executive management level.Experience in Workforce (WFM), Quality Assurance practices, Business Intelligence and digital thought leadership, etc.Knowledge of the Operations Management function and the specialist areas supporting it.Employee Benefits experience advantageous.Core CompetenciesCultivates Innovation by creating new and better ways for the organisation to be successful.Client Focus - Building strong customer relationships and delivering customer-centric solutions.Drives Results - Consistently achieving results, even under tough circumstances.Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Resilience - Rebounding from setbacks and adversity when facing difficult situations.Our commitment to transformationThe Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process.
This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
Turnaround timeThe shortlisting process will only start once the application due date has been reached.
The time taken to complete this process will depend on how far you progress and the availability of managers.
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